Store policies
Shipping Policy
Last updated: September 30, 2026
How we process, ship and track your Nexora order.
Order processing
Orders are typically processed within 1-3 business days before they ship. You'll receive an order confirmation email as soon as your order is placed.
Shipping destinations
We currently ship to addresses in the United States. Free standard shipping to the US on eligible orders; the final shipping cost is always shown at checkout before you pay.
Estimated delivery
Delivery times may vary depending on the product and destination. Estimated delivery information is provided during checkout when available.
Delivery estimates are not guaranteed delivery dates.
Order tracking
When your order ships, we send a tracking number by email so you can follow your package. Some orders may arrive in more than one package, each with its own tracking number.
Delays
Carrier volume, weather, holidays and other events outside our control can occasionally delay deliveries. If your tracking hasn't updated in a while or your order seems late, contact our support team and we'll look into it.
Incorrect addresses
Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible — we can update the address only before the order ships. We're not responsible for orders delivered to an incorrect address provided at checkout.
Lost or damaged packages
If your package is marked as delivered but you can't find it, or it arrives damaged, contact our support team with your order number (and photos, for damaged items). We'll work with the carrier and help with a replacement or refund when eligible.
Contact & support
Questions about shipping? Reach our support team.
