Return & Refund Policy

You can request a return within 30 days of delivery.

• Items must be unused and in the same condition you received them.
• Items should be returned in their original packaging with all accessories included.
• Proof of purchase (your order number) is required.

For hygiene reasons, opened earbuds, earphones and other in-ear products can only be returned if they are defective.

Contact our support team with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send items back before receiving instructions, as returns sent without authorization may not be processed.

If your item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll offer a replacement or a refund.

Once your return is received and inspected, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method, typically within 5-10 business days. Your bank or card issuer may take additional time to post the credit.

Need help with a return? Get in touch.